Agenda Item
Meeting Date: 6/9/2020 - 7:00 PM
Type: Info
Subject: 9.2 Information Technology Update 2019-20 School Year
Attachment Summary:
File Attachment:
Information Technology Update 2019-20.pdf
Quick Summary / Abstract: Staff will present a summary to the Board of Education highlighting technology updates for the 2019-20 school year.
Background: The Livermore Valley Joint Unified School District’s (LVJUSD) Information Technology (IT) Department is charged with maintaining and building technological systems, while pursuing new and innovative opportunities to work more effectively and efficiently. In addition, our Department continues to review instructional technology resources to enhance learning opportunities, support student learning, and provide staff with efficient, reliable tools.
Status This year was unique for the Information Technology Department. After the traditional bustling start of the school year, our Department’s focus turned to migrating Exchange and Outlook accounts to Gmail District-wide. While all staff and students accounts were migrated by December 2019, many of the backend systems will need to be completed during the summer. In March, the Department was challenged again by the sudden and necessary demand to support distance learning while all students and staff sheltered at home. IT prepared and deployed over 3,000 Chromebooks for student use, along with providing hundreds of laptops and Chromebooks to staff. Supporting all these systems remotely was a task unique and unprecedented, which necessitated creative solutions. At the same time, IT continues to focus on the health and security of our District network.

Our Information Technology Department has responded to and resolved more than 8,400 Help Desk tickets, while maintaining a high level of customer satisfaction. Since July 1, 2019, our Department has set up and installed more than 1,400 devices (desktops, laptops, tablets, and Chromebooks). Additionally, the Information Technology Department supports more than 6,150 “Bring Your Own” devices.
Fiscal Impact As detailed in our Board-approved Technology Plan, our District expends a combination of General Fund, categorical funds, grants, and Parcel Tax funds toward technology-related teaching, infrastructure, support, professional development, and equipment.
Superintendent's Recommendation: This report is informational only and requires no action be taken by the Board of Education.
Recommended By:
Signed By:
Lori Sanborn - Administrative Assistant
Signed By:
Geoff Warner - Chief Technology Officer
Signed By:
Mike Biondi - Assistant Superintendent
Signed By:
Kelly Bowers, Ed.D. - Superintendent